Frequently Asked Questions (FAQ)

Orders & Payments

How can I place an order?

Simply browse our collection, add your favorite items to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, PayPal (where available), and other payment methods displayed at checkout.

Can I cancel or change my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible at aureldropship@gmail.com

Shipping

How long does shipping take?

United Kingdom: 5–10 business days
Europe: 7–15 business days
International: 10–20 business days

Delivery times may vary depending on your location and local courier services.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. Tracking information may take up to 48 hours to become active.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping availability and costs are displayed during checkout.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be unused, unworn, and returned in their original packaging.

How do I request a return?

Please contact aureldropship@gmail.com with your order number and reason for return. We will provide return instructions.

When will I receive my refund?

Once your return has been received and inspected, approved refunds are usually processed within 5–10 business days.

Products & Materials

Will the jewelry tarnish?

Our jewelry is carefully selected for quality and durability. With proper care, your pieces are designed to maintain their beauty for years.

Is your jewelry suitable for everyday wear?

Yes. Our collections are chosen to combine elegance, comfort, and durability for everyday use.

Is your jewelry hypoallergenic?

Many of our pieces are made from skin-friendly materials such as stainless steel and are suitable for most people with sensitive skin. Please check individual product descriptions for material details.

Can I wear my jewelry in water?

To maximize the lifespan of your jewelry, we recommend removing it before swimming, showering, or applying perfumes and lotions.

Customer Support

How can I contact Aurum&Co?

You can reach our support team at:

📧aureldropship@gmail.com

How quickly will I receive a response?

We aim to respond to all inquiries within 24–48 business hours.

About Aurum&Co

What makes Aurum&Co different?

At Aurum&Co, we believe jewelry should be more than an accessory. Every piece is chosen to help celebrate meaningful moments, express individuality, and add timeless elegance to everyday life.

Still have questions?

We're always happy to help.

📧 aureldropship@gmail.com
Aurum&Co – Timeless Jewelry. Meaningful Moments. ✨