Return Policy

Return & Refund Policy

Last updated: August 2026

At Aurum&Co, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must be:

Unworn and unused
In its original condition
Free from damage, scratches or signs of wear
Returned with all original packaging, tags and accessories included

Please do not send an item back before contacting us. Returns must first be requested and authorised by our customer service team.

How to Request a Return

To request a return, please contact us through the contact details provided on our website and include:

Your full name
Order number
Item(s) you wish to return
Reason for the return

Once your return request has been accepted, we will provide you with the appropriate return instructions and return address.

Unless otherwise agreed, the item should be sent back within 7 days of receiving the return instructions.

Please retain proof of postage and your tracking information until your return has been processed.

Return Shipping Costs

For standard returns where the customer has changed their mind, the customer is responsible for the cost of returning the item.

If you exercise a statutory right to cancel an eligible online purchase, your statutory rights under UK consumer law remain unaffected.

If an item is faulty, damaged, defective or incorrect, please contact us as soon as possible. Where applicable, Aurum&Co will arrange an appropriate solution in accordance with UK consumer law.

Refunds

Once we receive your return, we will inspect the item to confirm that it meets the return requirements.

If the return is approved, your refund will be issued to your original payment method.

The amount refunded will reflect the amount actually paid for the returned product, including any promotional discount applied to the original order.

Please allow approximately 3–7 business days after the refund has been processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

Your statutory rights regarding refunds, including any delivery charges that must be refunded under applicable UK consumer law, are not affected by this policy.

Exchanges

If you would like to exchange an eligible item, please contact us first. Exchanges are subject to product availability.

Where a direct exchange is not possible, we may ask you to return the original item for a refund and place a new order.

Earrings & Piercing Jewellery

For hygiene reasons, earrings and other pierced jewellery may not be eligible for return once their hygiene seal or protective packaging has been opened, except where the item is faulty, damaged, defective or not as described.

Your statutory rights are not affected.

Personalised & Engraved Jewellery

Jewellery that has been personalised, engraved or made specifically to your requirements cannot normally be returned because you have changed your mind.

This does not affect your rights if the product is faulty, damaged or not as described.

Final Sale Items

Items clearly marked as Final Sale or Last Chance may have different return conditions where permitted by applicable law.

Any applicable return restriction will be clearly disclosed before purchase.

This does not affect your statutory rights in relation to faulty, damaged, defective or incorrectly supplied products.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your jewellery arrives damaged, faulty, defective or you receive the wrong item, please contact us as soon as possible with your order number and details of the problem.

We will review the issue and provide an appropriate remedy, which may include a replacement, repair or refund, depending on the circumstances and your rights under applicable UK consumer law.

Order Cancellations

For eligible online purchases, UK consumers generally have a statutory right to cancel their order within 14 days after receiving the goods, subject to applicable exceptions.

After notifying us of a cancellation, the goods must be returned in accordance with applicable UK consumer law.

Certain products, including qualifying personalised goods and hygiene-sensitive products once unsealed, may be excluded from the statutory cancellation right.

Original Shipping Charges

For ordinary returns outside your statutory cancellation rights, original delivery charges are generally non-refundable.

Where UK consumer law requires us to refund the standard delivery charge following a valid cancellation, we will do so in accordance with those legal requirements.

Additional delivery costs resulting from choosing a delivery method more expensive than our standard delivery option may not be refundable.