FAQ'S
1. What currencies do you accept?
At Aurum & Co, we primarily accept payments in GBP (British Pounds). All prices on our website are listed in GBP, and payments will be processed in GBP at checkout.
2. Do you offer international shipping?
Yes, we do! We are proud to offer international shipping to a variety of countries. Whether you're located in Europe, North America, Asia, or beyond, we ensure that luxury is accessible no matter where you are. International shipping rates will be calculated at checkout based on your location.
3. How long will it take for my order to arrive?
Shipping times can vary depending on your location. Typically, domestic orders within the UK will arrive within 3-5 business days, while international orders may take anywhere from 7-14 business days. Please note that some remote locations may experience longer delivery times.
You will receive a tracking number as soon as your order has shipped, allowing you to monitor its progress.
4. How much will shipping cost?
Shipping costs are calculated at checkout and depend on the weight of your order and the destination. We strive to offer competitive rates and will provide a clear breakdown of shipping fees before you confirm your purchase.
For international shipping, you may also be subject to import duties and taxes, which vary by country. Please check with your local customs office for more details.
5. What payment methods do you accept?
We accept a variety of payment methods to ensure a smooth checkout process, including:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
All payments are securely processed through trusted payment gateways.
6. Can I change or cancel my order after it’s been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. As a result, we are unable to make changes or cancellations once an order has been confirmed. However, if you have any issues or concerns, please reach out to our customer service team as soon as possible, and we will do our best to assist you.
7. What should I do if I receive a damaged or defective item?
We take great care to ensure that all products are packaged securely and shipped in perfect condition. If, however, you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will be happy to assist with returns, exchanges, or a full refund.
To speed up the process, please provide photos of the damaged or defective item, as well as your order number.
8. How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package. You can use this link to monitor the status of your order and its journey to you or simply use our order lookup page, using your order tracking number.
9. Do you offer returns or exchanges?
We want you to love your purchases from Aurum & Co, but if for any reason you are not fully satisfied, we offer a 14-day return policy for most items. To be eligible for a return or exchange, the item must be in its original, unused condition with all tags and packaging intact.
For more details on our returns process, please visit our Returns & Exchanges page.
10. How can I contact customer service?
If you have any questions or need assistance, please don’t hesitate to reach out to us! You can contact our customer service team via email at support@aurumandco.com or by using the contact form on our website. We strive to respond to all inquiries within 48 hours.