SHIPPING

Shipping Information

At Aurum & Co., we are committed to providing an exceptional shopping experience, which includes fast and reliable shipping. Whether you’re located in the UK or overseas, we’ll ensure your luxury products arrive safely and on time. Here’s everything you need to know about our shipping process.

Shipping Rates & Delivery Times

We offer a variety of shipping options to suit your needs. Shipping rates are calculated at checkout based on the weight of your order and your shipping address.

  • UK Orders

    • Free Shipping on Orders Over £50 (Standard Shipping)
    • Standard Shipping: £5.00 (Delivery within 3-5 business days)
    • Express Shipping: £10.00 (Delivery within 1-2 business days)

  • International Orders
    Shipping is available to a wide range of countries. Rates for international shipping vary depending on the destination and the size of your order. You can view the shipping cost at checkout, once your address is entered.

    • International Standard Shipping: Starting at £15.00
    • International Express Shipping: Starting at £25.00

Please note that delivery times for international orders may vary between 7-14 business days depending on the destination. Delivery times can be longer for remote or hard-to-reach locations.

Order Processing Time

All orders are processed within 1-2 business days (Monday to Friday). Orders placed after 3:00 PM GMT will be processed the following business day. You will receive a confirmation email with tracking details once your order has been dispatched.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can track your order anytime to see its status and estimated delivery date.

International Shipping & Customs Duties

  • Customs & Import Taxes:
    Please be aware that international orders may be subject to customs duties and taxes based on your country’s regulations. These fees are the responsibility of the customer and will be billed upon delivery. We recommend checking with your local customs office for more information on potential fees before placing your order.

  • Import Restrictions:
    Some items may be restricted or prohibited from entering certain countries. If this applies to your order, we will notify you immediately, and you will have the option to cancel the order for a full refund.

Shipping Delays

While we strive to deliver your order as quickly as possible, certain circumstances such as weather, holidays, and other unexpected delays may affect shipping times. We will always keep you informed if there are any significant delays to your shipment.

Shipping Address

Please ensure that the shipping address you provide is complete and accurate. If the address is incorrect or incomplete, it may cause delays in delivery. Aurum & Co. is not responsible for any shipping errors caused by incorrect address information.

Lost or Missing Packages

If your package is lost or missing, please contact our customer service team immediately at support@aurumandco.com. We will investigate the issue and assist in resolving it as quickly as possible. Be sure to include your order number and tracking details in your message.

Returns & Exchanges

For information on returns and exchanges, please visit our Returns & Exchanges page.

Thank you for choosing Aurum & Co.. We look forward to delivering luxury to your doorstep!