Shipping policy

Shipping Policy

Last Updated: [17.06.2026]

Thank you for shopping with Aurum&Co. We are committed to delivering your order as quickly and safely as possible.

Processing Times

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Times

United Kingdom

Standard Shipping: 5–10 business days
Express Shipping (if available): 2–5 business days

International Shipping

Europe: 7–15 business days
Rest of the World: 10–20 business days

Shipping times are estimates and may vary depending on your location, customs processing, and carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Free UK Shipping may be offered on qualifying orders and will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number (where available).

Please allow up to 48 hours for tracking information to update.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order cannot be delivered, additional shipping charges may apply for reshipment.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at support@aurumco.uk and we will assist you in working with the carrier to locate your shipment.

We are not responsible for delays caused by:

Customs clearance
Carrier disruptions
Severe weather
Public holidays
Other circumstances beyond our control

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the item and packaging so we can assist you promptly.